1. ORDER TYPES
1.1. Order Now
“Order Now” refers to immediate dispatch requests placed via our platform. These orders are processed instantly upon confirmation, subject to rider availability.
1.2. Scheduled Orders
“Scheduled Orders” allow customers to pre-book deliveries for a specific future date and time. All scheduled deliveries must be confirmed at least 2 hours before the intended pickup.
1.3. Bids Orders
“Bids Orders” enable customers to list delivery requests and receive competitive offers from verified logistics partners. Selection and confirmation must occur via the AAU App or Website. Once accepted, the order becomes legally binding.
2. DOMESTIC ORDERS (WITHIN NIGERIA)
We offer same-day and next-day delivery services across select cities and states in Nigeria. Delivery timelines and charges are automatically calculated and displayed at checkout based on distance, urgency, and service location.
3. ORDER PROCESSING TIMES
- Order Now: Processed within 5–15 minutes.
- Scheduled Orders: Must be booked and confirmed a minimum of 2 hours in advance.
- Bids Orders: Processing time varies based on bid acceptance by the customer.
- Orders placed outside business hours may be processed the next working day.
4. INTERNATIONAL ORDERS
AAU Logistics works with trusted international shipping partners to fulfill global delivery requests. International deliveries are subject to customs, documentation, and estimated delivery timelines, which are provided at checkout.
5. INTERNATIONAL CUSTOMS & DUTIES
Customs duties, import taxes, and other charges on international shipments are the responsibility of the customer, unless clearly stated otherwise. These fees are not included in our standard shipping rates.
6. INCORRECT SHIPPING INFORMATION
AAU Logistics is not liable for delays or losses resulting from incorrect or incomplete delivery details provided by the customer. Please ensure all addresses and contact details are accurate before submission.
7. LOST OR STOLEN PACKAGES
Once a package is marked “Delivered,” AAU Logistics is no longer liable for its safety. We strongly recommend ensuring someone is available at the delivery address to receive the order.
We will, however, assist in investigating any delivery discrepancies with the assigned rider or shipping partner.
8. DAMAGED PRODUCTS OR INCORRECT ORDERS
In the event of receiving a damaged or incorrect item, customers must report the issue within 24 hours through our App, Website, or Customer Service. You may be required to provide:
- Clear photos of the damaged item
- Description of the issue
- Waybill or tracking number
9. REFUND & MONEY-BACK GUARANTEE
We offer refunds in the following cases:
- Delivery failure due to our error
- Duplicate charges or overbilling
- Approved cancellations before dispatch
- Verified damage or incorrect item, confirmed by our Quality Assurance Team
Refunds will be processed within 7 working days and returned to the original payment method or as wallet credit.
No refunds will be issued for:
- Customer unavailability or failure to receive order
- Incorrect delivery address provided by customer
- Refused or unclaimed deliveries without valid reason
10. CONTACT US
For questions, complaints, or support:
📞 Call: +234 916 834 0588
📧 Email: info@aachamo.com.ng
💬 Chat: Live Chat via our App or Website
AAU LOGISTICS – COMPANY DELIVERY POLICY
1. Purpose
This policy ensures a consistent and secure delivery process by mandating the exclusive use of AAU Logistics’ official platforms for all order placements and deliveries.
2. Scope
Applies to all logistics staff, dispatchers, riders, and affiliated partners under A.A.U Chamo International Business Agency Services Ltd.
3. Policy Statement
To guarantee efficiency and accountability, ALL delivery requests must be processed exclusively via the AAU Logistics Mobile App or Website:
No verbal, manual, WhatsApp, or offline orders will be honored unless explicitly authorized by management in writing.
4. Operational Guidelines
4.1. Order Placement
All deliveries must be initiated on our App or Website. Unauthorized manual bookings are strictly prohibited.
4.2. Assignment of Deliveries
Riders and dispatchers will receive and confirm all assignments through our dispatch system only. Any bypass of this system is a breach of policy.
4.3. Delivery Confirmation
Deliveries must be tracked and digitally confirmed using signature, photo proof, or OTP within the app.
4.4. Payment Handling
All payments, including cash-on-delivery transactions, must be logged in the system immediately.
4.5. Unauthorized Deliveries
Direct arrangements outside the platform—such as through phone or WhatsApp—are strictly forbidden. Violations may result in disciplinary action.
5. Why Platform Use is Mandatory
- Accurate and secure record-keeping
- Improved customer satisfaction and accountability
- Prevention of revenue leakage and fraud
- Easy dispute resolution and complaint handling
- Rider performance tracking and operational analytics
6. Disciplinary Measures
Violations of this policy will result in:
- First Offense: Verbal Warning
- Second Offense: Written Warning
- Third Offense: Suspension or Termination
Thank you for choosing A.A.U Chamo International Business Agency Services Ltd.
Your trust is our priority.