• If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure, the Company shall not be responsible to give any refund to you.
However, at its sole discretion, the Company gives the refund based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, coach operators, etc. the decision of the Company on the quantum of refund shall be final.
• It is clearly understood that there shall be no refund whatsoever if the Client does not or cannot utilize any of the services like hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc., due to any reason whatsoever.
• There is no refund payable for any unutilized services (e.g. meals, entrance fees, optional tours, hotels, transport and sightseeing etc.,) for any reason whatsoever.
• Cancellations received 46 days (or more) of departure will incur a penalty of 10% per person.
• Cancellations received within 45 days of departure will incur a penalty of 25% per person.
• Cancellations received within 20 days of departure will incur a penalty of 50% per person.
• Cancellations received within 10 days of departure will incur a penalty of 100% per person.
• Unused features are non-refundable. No shows forfeit entire payment.
• Trips require a minimum number of participants to avoid cancellation. We reserve the right to cancel a schedule trip to fully refund affected customers although Njetours will make every efforts to maintain the normal operation.
• Incase of visa denial visa fee is non-refundable.
• There is 6% handling fee add-on to the above penalties.
REFUND POLICY
1. Refund Eligibility
- – Refunds are granted based on the cancellation policy outlined at the time of booking.
- – Refunds will not be provided for no-shows or cancellations made outside the eligible time frame.
2. Refund Process
- – To request a refund, contact our customer service team in writing, providing all relevant booking details.
- – Refunds will be processed within 14 business days of the cancellation confirmation.
3. Non-Refundable Services
- – Certain services and products, such as special promotions, discounted packages, and non-refundable deposits, are not eligible for refunds.
- – These terms will be clearly indicated at the time of booking.
4. Partial Refunds
- – In some cases, partial refunds may be offered for unused services. The amount will be determined based on the specific circumstances and agreements with service providers.
5. Charge backs
- – If a charge back is initiated by the customer without prior consultation with our customer service team, it may result in additional fees and the suspension of services.